The Clarington East Food Bank (CEFB) is committed to excellence in governance, transparency, and client care. As part of our accreditation with the Food Banks Canada Standard of Excellence, we maintain rigorous policies to ensure a safe, inclusive, and accountable environment for everyone.

Governance & Rights

We believe that every person who walks through our doors deserves to be treated with dignity. Click on the links below to view our official policy documents:

• Service Standards and Clients Rights and Privileges
  • Our pledge to you regarding the quality of service and your rights as a member of our community.
• 4.05 No Cost Food Access
  • Ensuring that our essential services remain free and accessible to those in need without barriers.
• 1.14 Equity, Diversity and Inclusion
  • Our commitment to fostering a diverse environment that reflects and respects our community.

Privacy & Accessibility

Your trust and safety are our top priorities.

• 1.12 Privacy and Confidentiality Policy
  • How we protect your personal information and maintain strict confidentiality.
• 4.04 Accessibility Policy
  • Our plan to ensure our facilities and services are accessible to people of all abilities, in compliance with AODA standards.

Feedback & Accountability

We value your input. Whether you have a suggestion for improvement or a concern to share, we want to hear from you.

• 4.02 Compliment and Complaint Policy
  • A clear, formal process for sharing feedback or resolving issues.