Seeking Support

Do I need an appointment to visit?

No appointment is necessary. Please visit us during our regular hours: Tuesdays (11:00 am – 2:00 pm & 3:00 pm – 6:00 pm) and Thursdays (11:00 am – 2:00 pm).

If you prefer a dedicated time or want to skip the wait, you can schedule a visit.

• Book Online: Click here 

• By Phone: Call us at 905-987-1418 to set a time.

What do I need to bring for my first visit?

Please bring identification showing proof of address for every member of your household. This helps us ensure we are serving residents within our specific service area (Newcastle, Orono, Newtonville, Kendal, and Kirby).

How often can I visit the food bank?

We use a points-based system that allows you to shop for several days’ worth of food.

At the Clarington East Food Bank, we use a Points-Based System designed to give you flexibility and choice.

• How it works: Points are allocated to your account based on your household size.

• Frequency: You do not have to wait for a specific date to return. You are welcome to visit us as often as you need until your monthly points are used up. * Your Choice: This system allows you to shop for what your family specifically needs, whether you prefer to do one large shop or a few smaller visits throughout the month.

• 💡 Pro-Tip: We can show you your point balance at any time so you can plan your shopping accordingly!

Is there a cost for the food?

No. All food, hygiene items, and seasonal hampers (Back 2 School/Holiday) are provided free of charge to those in need.

What if I have dietary restrictions or allergies?

Because we use a “Personal Shopper” model, you choose the items that fit your family’s needs. We do our best to stock plant-based options, gluten-free items, and heart-healthy choices whenever possible.

Where should I park?

Street parking is available on Edward St., Church St., and Mill St. South. We recommend checking the signs for local parking regulations.

When is the best time to visit?

We tend to be much busier as soon as we open. If you prefer a quieter shopping experience, we suggest visiting between:

• 1:00 p.m. – 2:00 p.m.

• 3:00 p.m. – 6:00 p.m. (Tuesdays only)

Can I make an appointment?

es! If you prefer a dedicated time or want to skip the wait, you can schedule a visit.

• Book Online: Click here 

• By Phone: Call us at 905-987-1418 to set a time.

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Supporting the Food Bank

Why do you prefer monetary donations over food?

While we love a full pantry, cash donations give us purchasing power. We can buy fresh milk, eggs, meat, and produce in bulk at wholesale prices, ensuring our families get a balanced, nutritious diet.

Will I get a tax receipt for my donation?

Yes. All donations of $25 or more are eligible for a tax receipt. These are mailed out every January for the previous fiscal year. Please ensure we have your full mailing address!

Can I donate “Best Before” items that have just expired?

To maintain the Food Banks Canada Standard of Excellence, we cannot accept or distribute expired food. We ask that you check all dates before donating to ensure our neighbors receive the highest quality items.

Where can I drop off food if you are closed?

You can drop off non-perishable items at our community partner bins located at Newcastle Foodland and Newcastle No Frills. Please do not leave food outside our door when we are closed, as it can attract pests or be damaged by weather.

How can I volunteer?

We are a volunteer-driven organization! If you are interested in helping in the warehouse or as a personal shopper, please visit our Volunteer page or email us to inquire about current openings.